$7.99 MELB Metro Shipping or FREE On Orders $129+* 📦

Don't live in VICTORIA? Click here for Hits Different Australia store 📦

Shipping policy


Dispatch Times

Thanks for shopping with Hits Different.

  • Orders are dispatched within 48 business hours

  • Most orders are dispatched within 24 business hours

Important Delivery Information

  • All deliveries are sent with ATL (Authority To Leave)

  • Signature on delivery is available on request  - just add notes to your order if you'd like it to be sent with 'Signature Required'

  • Some products may be removed from original cartons for shipping purposes

  • We do not ship to PO Boxes or Parcel Lockers

  • We currently ship to Australia only

  • Larger orders may be split into multiple parcels and delivered at separate times by courier

Melbourne Metro

  • $7.99 flat rate on orders under $129

  • FREE shipping on orders $129+

Victorian Regional

  • $15 flat rate 

Express Shipping

- $29.99 flat rate

(Currently suspended*) Next Business Day Delivery (Selected Postcodes)

Orders placed before 4pm qualify for Next Business Day Delivery if eligible.

  • FREE on orders over $175 (when selected at checkout)

Examples:

  • Order before 4pm Friday → Delivered Monday

  • Order before 4pm Monday → Delivered Tuesday

Important:

  • ATL only

  • No PO Boxes or Parcel Lockers

  • Ensure safe drop location is provided

  • Once delivered, responsibility transfers to customer

Eligible Postcodes

3002, 3003, 3006, 3008, 3011, 3012, 3013, 3015, 3016, 3019, 3020, 3021, 3022, 3023, 3026, 3027, 3029, 3030, 3031, 3032, 3036, 3037, 3038, 3039, 3040, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3078, 3079, 3101, 3102, 3103, 3104, 3121, 3122, 3123, 3124, 3126, 3141, 3142, 3143, 3144, 3145, 3146, 3161, 3162, 3181, 3182, 3183, 3184, 3185, 3205, 3206, 3207

If your parcel goes missing

If tracking hasn't moved in 5 business days (metro) or 10 business days (regional and remote), email us. We'll open an investigation with the courier, these usually close within 5–10 business days. If the parcel can't be found, we'll replace or refund your order in full.

If tracking shows delivered but the parcel isn't there, contact us ASAP. We'll pull the courier's proof of delivery, including GPS data and the delivery photo, and work it out from there. Where the courier can't produce valid proof of delivery, we'll replace or refund.

If something's missing or wrong

Email us within 7 days of delivery with your order number and a photo of what arrived. We'll send the missing items or refund them — no return needed on anything sent in error.